HOTEL GIORDANO
Transition to Revenue Management, Commercial Strategy, Distribution, PMS Migration, Training and Customer Satisfaction Management
INSIDER guided Hotel Giordano through a complete transition to new Revenue Management, distribution and commercial policies, supporting the adoption of an approach aligned with the hotel’s core business.
The project involved redefining pricing and commercial policies and managing sales channels, with particular attention to the hotel’s core customer segments and the role of each channel in its distribution strategy.
We also assisted with the migration to a new Property Management System (PMS), supporting the operational transition and training staff to use the new system and apply the new policies.
Our work included customer satisfaction monitoring, incorporating guest feedback into service quality assessment and the identification of areas for improvement.
