HOTEL VILLA MARIA
Revenue Management, Commercial Strategy, Distribution, Room Inventory Restructuring, PMS Migration, Training and Customer Satisfaction Management
INSIDER guided Hotel Villa Maria through a complete transition to new Revenue Management, distribution and commercial policies, supporting the adoption of an approach aligned with the hotel’s core business.
The project involved redefining pricing and commercial policies and managing sales channels, with particular attention to the hotel’s core customer segments and the role of each channel in its distribution strategy.
We also supported the reorganisation of room categories and the restructuring of room inventory, aligning room classification and availability with the new sales and distribution policies.
Our work included assistance with the migration to a new Property Management System (PMS) and staff training, supporting the operational transition and the implementation of the new policies.
Customer satisfaction monitoring completed the project, incorporating guest feedback into service quality assessment and the identification of areas for improvement.
